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  • Help & Support

    Company Info

    FAQ


    WHAT HAPPENS WHEN I PLACE AN ORDER ONLINE?
    If you provided a valid e-mail address during the purchase process, you will receive an e-mail message shortly after you make a purchase confirming your online order, shipment method, and the total amount to be charged to your credit card. Please note that we authorize the amount of the order when you place the order to validate your credit card, your credit card is charged within 3 days of placing the order. In the event that the product availability changes after the credit card has been charged, you will receive a refund in full for the unavailable product. 

    DO YOU HAVE A CATALOG?
    We do not offer a catalog. All of our styles can be viewed and ordered on our website. 

    WHAT TYPE OF FABRIC OR MATERIAL IS USED?
    If you need further clarification on dress fabrics that are not listed in the product description, please contact us. 

    IS MY INFORMATION SECURE USING THIS SITE?
    Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy

    DO YOUR PRODUCTS RUN TRUE TO SIZE?
    Each product is made differently so it is best to check the size chart on the product page that you are looking at for accurate sizing information. 

    WHAT IS YOUR RETURN POLICY?
    If you are not satisfied with your purchase, we will gladly accept your return within 30 days from the date of delivery. All online orders need to be returned to our warehouse ( NOT our office address). Please send us an email at chicmeloday@gmail.com for detailed RETURN PROCESS.

    WHEN WILL I BE REFUNDED IF I RETURN MY ORDER ?
    It will take around 3-5 business days for the parcel to arrive back to us and the refund will be done within 5 business days. Generally, it will take 2-3 weeks for the refund to appear on your bank account. Please contact us if you have further questions about your refund status.

    WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
    Contact chicmeloday@gmail.com.  and we will reply to you within 24 hours.
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